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Refund policy

We value our business customers and strive to provide high-quality gear reducers (“Products”). As our Products are manufactured and supplied for industrial and commercial use, our return and refund policy applies under strict conditions.

  1. Return Period

You may request a return within 30 calendar days after receiving your Product, provided that the return meets the eligibility conditions stated below.

  1. Eligibility for Return

To be eligible for a return:
  • The Product must be in the same condition as when received, unused, uninstalled, and in its original packaging.
  • The return request must be supported by the invoice or proof of purchase.
  • A return will only be accepted under one of the following conditions:
    • The Product is defective due to manufacturing issues.
    • The Product was damaged during transportation before receipt.
    • The wrong Product model, specification, or quantity was delivered.
⚠️ Items that have been customized, modified, installed, or used after delivery are not eligible for return.

  1. Non-Returnable Products

The following are not eligible for return:
  • Customized or specially manufactured Products.
  • Products that show signs of misuse, negligence, or improper storage/handling.
  • Products returned without prior written authorization.
  • Products sold under clearance, discount, or special terms.

  1. Return Process

  • To start a return, please contact us at service@zpgear.com with order details and evidence (such as photographs or inspection reports).
  • If your return request is accepted, we will provide you with a Return Merchandise Authorization (RMA) number and instructions.
  • Returns without an RMA will not be accepted.
  • Products must be shipped to the following address: [INSERT RETURN ADDRESS]
  • Items must be returned in secure packaging and shipped with a trackable method.

  1. Return Shipping Costs

  • If the return is due to a manufacturing defect, shipping damage, or incorrect delivery, the Seller will bear the return shipping cost.
  • In all other cases, the Buyer is responsible for the return shipping cost.

  1. Refunds

  • Once we receive and inspect your return, we will notify you whether the refund is approved.
  • If approved, refunds will be processed within 30 business days using the same payment method, unless otherwise agreed.
  • Please note that banks or credit card providers may take additional time to post the refund.
  • Refunds do not cover customs duties, taxes, or non-recoverable logistics charges.
If more than 30 business days have passed since your refund approval, please contact us at service@zpgear.com.

  1. Warranty and Replacement

  • All Products are covered by a 12-month warranty against manufacturing defects from the date of delivery.
  • At the Seller’s discretion, defective Products may be repaired or replaced instead of refunded.
  • Warranty does not cover normal wear and tear, improper installation, or misuse.

  1. Dispute Resolution

Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity or termination thereof, shall be referred to and finally resolved by arbitration administered by the Asia Pacific International Arbitration Chamber in accordance with its Arbitration Rules in force when the Statement of Claim is submitted. The seat of arbitration shall be Singapore. The language of the arbitration shall be English. The number of arbitrator(s) shall be one. The law applicable to the arbitration shall be ________. The arbitral award shall be final and binding on both parties.

APIAC (Singapore)

Any dispute, controversy, difference or claim arising out of or relating to this contract, including the existence, validity or termination thereof, shall be referred to and finally resolved by arbitration administered by the Asia Pacific International Arbitration Chamber in accordance with its Arbitration Rules in force when the Statement of Claim is submitted. The seat of arbitration shall be Malaysia, Indonesia, and Singapore. The language of the arbitration shall be English. The number of arbitrator(s) shall be one. The law applicable to the arbitration shall be _____. The arbitral award shall be final and binding on both parties.